Chapter 9 - Create Trust
The Trust Triangle
In an orchestra, the percussionist will play a triangle to create a steady, ringing presence at the top-end of the frequency range of the music. This small, metal instrument reverberates in a way that allows it to be heard over the loud brass instruments, the resonating stringed instruments and even the booming tympani drum. Like the triangle, a sense of trust can reverberate throughout an organization, allowing it to always be present.
Create trust to foster inclusion and caring.
Build an inclusive and respectful culture where trust is fully shared.
Discover the importance of trust within an organization and how it has foundations in caring. Without caring, there can be no happiness within the organization. Without trust, there can be no openness within the organization. Only through the leader sharing a caring attitude with the open transparency of trust can a team become all that it is capable of becoming. Trust is also the vehicle that creates an emotionally safe environment for the team. Often called Psychological Safety, it describes the feeling that people can express their true and honest selves, being accepted and embraced for their authentic uniqueness.
In this chapter, you will learn how trust overcomes many organizational issues by creating a positive and inclusive environment, and how shared values create the path for trust to form. The Trust Triangle will guide you on understanding the trust-preference of each team-member so a shared view of a trust-baseline can be established for the team.
Chapter Topics
Defining Trust - Understanding the core nature of what trust is and how to increase it
Trust Triangle - Valuing the three elements of emotional, evaluative and ethical trust
The Trust Baseline - Defining the standard baseline expectations of trust in a group
Assessing Trust - Becoming aware of your own and other’s level of trustworthiness
Values Compass - Recognizing shared values naturally strengthens levels of trust
Trust Fosters Inclusion - Focusing on trust-building creates the path to inclusion
Caring Builds Trust - Sharing the act of caring is unique for each leadership style
Trust Agreement - Developing a shared trust agreement guides a team to trust